Refund policy
🖤 REFUND & RETURN POLICY
Last updated: 22-04-2026
At AORA, we take pride in the quality of our products and the experience we deliver. Please read our policy carefully before making a purchase.
ALL SALES ARE FINAL
Due to the nature of our products, all purchases are final.
We do not offer refunds or exchanges if you change your mind after placing an order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We only accept returns or issue refunds in the following cases:
- You received a damaged product
- You received a defective item
- You received the wrong product
If your order meets any of these conditions, please contact us within 5Â days of delivery.
HOW TO REQUEST A RETURN OR REFUND
To request a return or refund, please email:
Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We may request additional information before approving your request.
REFUND CONDITIONS
If your request is approved:
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable
- The product may need to be returned before a refund is processed
EXCEPTIONS
While our policy is strict, we understand that exceptional situations may occur.
We reserve the right to review requests on a case-by-case basis and may offer a resolution at our discretion.
IMPORTANT NOTES
- Claims made after the 5-day window may not be accepted
- Items must not be excessively used or intentionally damaged
- We are not responsible for issues caused by improper use
CONTACT
For any questions, please contact:
✨ FINAL NOTE
By placing an order, you agree to the terms outlined in this policy.