Shipping policy
🖤 SHIPPING POLICY
At AORA, we are committed to delivering your order quickly and safely. Please review our shipping policy below.
PROCESSING TIME
All orders are processed within up to 2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly extended.
SHIPPING RATES
Shipping costs are calculated at checkout based on your location and selected delivery method.
✨ Free UK shipping on orders over £30
DELIVERY TIME (UK)
Estimated delivery time within the United Kingdom:
2–3 business days after dispatch
Please note that delivery times are estimates and may vary depending on the courier service.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking details.
DELAYS
While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control, such as:
- Courier delays
- Weather conditions
- High shipping demand
If your order is significantly delayed, please contact us and we will assist you.
DAMAGED OR LOST PACKAGES
If your order arrives damaged or is affected during transit:
- Please contact us as soon as possible
- Include photos of the product and packaging
We will open a claim with the courier.
Refunds or replacements will be issued once the courier completes the investigation and confirms the claim.
INCORRECT SHIPPING INFORMATION
Please ensure all shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
CONTACT
For any shipping-related questions or issues, please contact:
✨ FINAL NOTE
By placing an order, you agree to the terms outlined in this policy.